DigitalKings.com Order Problem

• 07/01/2004, We order the Sharp LC-37HV6U from DigitalKings.com due to their low price even though I saw all the negative reviews on epinions.com.
• 07/01/2004 The order confirmation number and the order confirmation page.
• 07/01/2004 We know Sharp has a mail-in rebate in effect.
• 07/02/2004 We get a call back request by e-mail.
• 07/06/2004
  • We call back to be asked to buy extended warranties. We say no.
  • They say they want to confirm charging our credit card for $271 more than what our order confirmation page stated. They said it was for "shipping insurance".
  • I said the order confirmation page included ground delivery charge and has the grand total to be charged to our credit card.
  • They said it was clearly written that insurance would be extra. I don't see it on our order confirmation page.
  • I said I would complain to everyone I could think of.
  • They say they have a very good relationship with the Better Business Bureau.
  • I don't see the BBB logo on their website.
  • They said they would ship in three to four weeks.
  • One hour later the order confirmation page changed from Pending to Cancelled.
• I have filed my complaint/reviews at the following sites:
  • Better Business Bureau at http://bbb.org/
  • Federal Trade Commision at http://www.ftc.gov/bcp/consumer.shtm
  • Epinions.com (my review)
  • PriceGrabber.com (my pending review)

What follows are my own opinions regarding their high ratings on sites like epinions.com. I do not need proof to back up my opinions.

They probably have a person whose job it is to create free anonymous e-mail accounts for the express purpose of "ballot stuffing".

It would also cost them nothing to order from themselves for the express purpose of putting in a 5/5 vote. They can cancel the order in their own accounting system without actually moving any real money or merchandise.

Additional/replacement web store fronts are also cheap.

Disclaimers: All trademarks/servicemarks/etc. are property of their respective owners.

• 20040701-Pending DigitalKings.com order status result.pdf (160KiB, 2004-07-07 09:25:45)
• 20040701_SharpAQUOS_Independence Day Rebate.pdf (73KiB, 2004-07-02 07:33:04)
• 20040701_Sharp_HDTV37in www.digitalkings.com order number.pdf (215KiB, 2004-07-01 19:14:16)
• 20040701a-LC-37HV6U www.digitalkings.com_productdetail.asp_productid=912.pdf (263KiB, 2004-07-02 00:28:07)
• 20040702-Yahoo! Mail - ang_mk@yahoo.com.pdf (416KiB, 2004-07-07 09:10:13)
• 20040706-Cancelled-DigitalKings.com order status result.pdf (193KiB, 2004-07-07 08:52:50)
• 20040707-Add a PriceGrabber User Rating for DigitalKings.com.pdf (107KiB, 2004-07-07 11:37:55)